FAQ

Service

How long does it take to get a response after sending an inquiry?

Usually, we respond within 30 minutes of receiving an inquiry. In principle, we will respond to enquiries on the same day. For special customization or other specific requests, we will reply within two days. We provide you with the most competitive quotation (including materials, price, torque, weight), valve drawings, certification certificates, etc.
Do you offer installation services?

Yes, if you need installation services, please contact the after-sales team to consult your local representative. Our agents are professionally trained and certified to provide professional installation services.
How do I contact the after-sales service team?

You can contact our after-sales team by phone: +86 17357466831 or email: [email protected].
What is the usual maintenance cycle?

After receiving the goods, the usual maintenance cycle is 7 working days.
Where can I find the user and maintenance manual?

All products come with user and maintenance manuals. You can also download from our website or request paper and electronic versions from us.

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